Who we are
This website is operated by Stansted Flight Simulator, Randall Lane, Bishop’s Stortford, CM23 1ET. For a privacy question or request, email inbox@stanstedflightsimulator.co.uk or call 07783 237014.
When you contact us
The contact form asks for your name, email address, an optional phone number and your message. We use these details to answer your enquiry and, where relevant, help with your booking. Please only include information we need to help you.
We use enquiry information to take steps you ask us to take before a booking, or for our legitimate interest in responding to general questions and running the business. We do not add contact-form enquiries to a marketing list.
Messages are sent to our business inbox using our hosting or email provider. We keep correspondence for as long as it is needed to handle the enquiry and any related booking, dispute or legal obligation. Access is limited to those who need it to deal with your request.
Booking and payment services
Flight dates are booked through our separate booking website. Voucher payments are handled by Stripe. This website does not receive or store your card details. The booking and payment services explain how they handle the information you enter there.
Essential cookies and security
The contact page uses a temporary session cookie named sfs_contact to protect the form and show the result of your enquiry. It is needed for the form to work and expires when your browser session ends. Other pages do not set this cookie.
To reduce spam, the form temporarily keeps submission timestamps under a hashed network identifier. These records expire after an hour and are cleared during subsequent form submissions. Your message is not stored in these records. Our hosting provider may also keep server logs for security and maintenance.
This website does not load advertising or analytics trackers. Photographs and fonts are served directly from this website.
Videos and external links
Gallery videos load from Vimeo only when you press play. This connects your browser to Vimeo; its privacy information then applies. Links to Stripe, Google Maps, social networks and review websites take you to those services, which have their own privacy and cookie policies.
Your information rights
Depending on the circumstances, you can ask to access, correct or delete personal information we hold about you, restrict its use, object to processing based on legitimate interests, or request a portable copy. Contact us using the details above. You can also raise a concern with the Information Commissioner’s Office.
Updated 3 October 2026.